Privacy Policy

Zustel Hotel (“we,” “our,” or “us”) is committed to protecting the privacy and security of our guests and visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a reservation, or stay at our property.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification: Name, email address, phone number, postal address, date of birth, and government-issued ID when required.

• Booking Details: Check-in/check-out dates, room preferences, and payment information.

• Usage Data: Information about how you use our website (via cookies, IP address, browser type).

• Preferences: Special requests, dietary needs, or room preferences.

• Marketing Info: Preferences related to promotional communications.

2. How We Use Your Information

Your information may be used for the following purposes:

• To process reservations and payments

• To personalize your stay and improve service delivery

• To communicate booking confirmations and updates

• For customer service, feedback, and support

• To comply with legal obligations

• For marketing (only with your consent)

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:

• Trusted service providers (e.g., payment processors, email service providers)

• Government authorities or law enforcement, when required by law

• Third parties, only with your consent or as necessary for our legitimate business interests

4. Data Security

We implement strong security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption on our website

• Secure data storage practices

• Limited access to personal data by authorized personnel only

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for marketing communications

• Request a copy of your personal information

• Lodge a complaint with a data protection authority if needed

To exercise your rights, contact us at:
Email: info@zustelhotel.com
Phone: +2349160005402, +2349027675741, +2348075715348

6. Cookies

Our website uses cookies to enhance user experience, analyze site traffic, and support marketing efforts. You can manage your cookie preferences via your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. Updates will be posted on this page with a revised effective date.

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Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:

Zustel Hotel
Plot 9, Block 12 Umueke Street, off Nteje Street New Heaven Enugu
Email: info@zustelhotel.com
Phone: +2349160005402, +2349027675741, +2348075715348